Privacy Policy

FLXE AI Privacy Policy

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Effective Date: 28 August 2026

 

1. Introduction

 

FLXE AI is a trading name of Wynners LTD ("we", "our", or "us"), a company registered in England and Wales (Company No. 17391695), whose registered office is at 8A Tysoe Close, Redditch, B98 0TB, United Kingdom. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use the FLXE AI mobile application, www.flxeai.com, and related services.

 

2. Information We Collect

 

• Account information such as name, email address, and login credentials.

 

• Usage information including how you interact with the app.

 

• Device information such as device type, operating system, and app version.

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• Progress and activity information you log within the app, such as your recovery/stretch history and progress tracked over time.

 

• Images voluntarily uploaded by users for movement and posture reference. These images are processed using rule-based, non-AI logic and user-selected inputs to generate personalised recommendations. Images are not permanently stored after processing.

 

• Support communications if you contact us.

 

3. How We Use Your Information

 

• To provide and operate the FLXE AI app.

 

• To generate personalised stretch and recovery recommendations based on user-selected inputs.

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• To track and display your progress within the app.

 

• To improve app performance, reliability, and user experience.

 

• To communicate important updates or respond to support requests.

 

• To ensure security, stability, and prevent misuse of the platform.

 

4. Legal Basis for Processing

 

We process personal data under the following lawful bases under UK GDPR:

 

• User consent

• Performance of a contract (providing the app services)

• Legitimate interests (improving and maintaining the service)

• Legal obligations where applicable

 

5. Data Sharing

 

We may share personal data with trusted third-party service providers that help us operate FLXE AI. These may include cloud hosting, website hosting, authentication, analytics, payment processing and mobile platform providers (such as Base44, Wix, Apple and Google).

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If you use the community features of the app, information you choose to share there (such as posts, progress shared with a group, or your coach status) will be visible to other users of that community group.

 

These providers only process data where necessary to deliver their services and are contractually required to protect your information and act only on our instructions.

 

6. Data Retention

 

We retain personal data only for as long as necessary to provide the service or until a user deletes their account through the app, unless a longer retention period is required by law.

 

When an account is deleted, associated personal data is also deleted or anonymised unless retention is legally required.

 

7. Security

 

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or misuse. These measures are regularly reviewed and updated where appropriate.

 

8. Your Data Protection Rights (UK GDPR)

 

You have the following rights under UK data protection law:

 

• Right to be informed – about how and why your data is used

• Right of access – to request a copy of your personal data (Subject Access Request)

• Right to rectification – to correct inaccurate or incomplete data

• Right to erasure – to request deletion of your personal data

• Right to restrict processing – to limit how your data is used

• Right to data portability – to receive your data in a structured, machine-readable format

• Right to object – to certain types of processing, including direct marketing

• Rights related to automated decision-making and profiling

 

FLXE AI does not use artificial intelligence, machine learning, or automated decision-making systems to analyse uploaded images or generate outputs.

 

All image-related outputs are based on user-selected muscle groups and predefined mappings. The system does not infer, detect, or analyse body position from images.

 

Users may request clarification on how their data is processed at any time.

 

We respond to valid requests within one month as required by UK GDPR.

 

9. Medical Disclaimer

 

FLXE AI provides fitness, stretching and recovery guidance for informational purposes only. The recommendations generated by the app do not constitute medical advice, diagnosis, or treatment and should not replace advice from a qualified healthcare professional. This also applies to any guidance shared by coaches or other users through the community features - this is peer/user-generated content, not medical or professional advice.

 

10. International Data Transfers

 

Some of our service providers may process personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy regulations or Standard Contractual Clauses, in accordance with UK data protection law.

 

11. Children's Privacy

 

FLXE AI is intended for users aged 13 and over. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take reasonable steps to delete it promptly.

 

12. Data We Do Not Sell

 

FLXE AI does not sell, rent, or trade your personal information to third parties.

 

We only share information where necessary to:

• Provide and improve our services

• Comply with legal obligations

• Protect the security and integrity of our platform

 

13. Changes to This Policy

 

We may update this Privacy Policy from time to time. Updated versions will be published within the app or on our website.

 

Where changes are material, we will take reasonable steps to notify users.

 

14. Contact

 

For questions about this Privacy Policy or to exercise your data protection rights, contact:

 

info@flxeai.com

Website: www.flxeai.com